8 most frequently asked questions:

Can we just turn up and play without a booking?

You can try your luck, but to avoid disappointment we strongly recommend making a booking through the website. We’re very busy so booking is the best approach!

Are there different levels of difficulty?

Our rooms are designed to be of equal difficulty, but we do assign levels of completion to our teams. Three or fewer hints and you escaped as Sherlock. Four or more hints and you escaped as Watson. Elementary!

How long does a game last?

Game time is a maximum of 60 minutes, but you should arrive 10 minutes before for a game briefing.

Which game is easier?

The five rooms are designed to be equally challenging – different people do better at different puzzles, but if it’s your first time at an escape game we recommend you play the Bach – it’s a great introduction to Escape Games.

Is it scary?

No – there aren’t any scary surprises or zombies jumping out of cupboards. It’s a fun, engaging atmosphere where you’ll end up laughing most of the time.

How many people can play?

2-6 people can play in one game room. We have six game rooms so max capacity at one time of 36 people. For groups larger than this we can run two back to back sessions with half of participants enjoying refreshments in our lounge while the other half play.

Is there a minimum age requirement for playing the game?

No, but we think the game is best enjoyed by 10 and above, and any children 15 years or younger must be accompanied by an adult in the game room.

Is there parking at Escapade?

YES! If you are driving, there are a number of car parks very close by including the Victoria St car park directly opposite. Prices start at $2 per hour for evenings and weekends.


What is a live escape game?

It’s not digital – it’s the real thing! You’ll be in a real, physical room, solving puzzles under time pressure and working your way through the mystery in front of you.?

What happens? What do I need to do?

You should arrive 10 minutes before the start of your game time to have a briefing with our Game Masters. When everyone in your group has arrived, our Game Masters will brief you on game rules and take you into your room. Once you are in your room, you have 60 minutes to solve a mystery and find the way out of the room by working through a series of puzzles. It’s a live escape game so you are in a real room – it’s not played on a computer!

Game Masters will be watching you on camera, and you can ask them for hints along the way if you get stuck. Remember–you’ve only got 60 minutes to solve the mystery!

Most people like to stick around after and enjoy a refreshment in our licensed lounge bar. We recommend you pre-book our lounge bar to avoid disappointment. We’ll always offer you a drink if we can, but sometimes the lounge is closed for private bookings.

What if I don't escape in time?

Our Game Masters will give you the option of being guided through the remaining puzzles to escape, or if you would prefer to come back and have another go you can exit the game at this point and make another booking to try again. Some people like to come back and solve it themselves, others want to know the secret!

What happens in an emergency? Am I really locked in the room?

You are watched by a Game Master at all times and you can speak to the Game Master at any time. There is an emergency exit and normal procedures will be followed in the event of an emergency.

Do we need to speak English?

One person in your team will need to be able to understand basic English – we have nationalities of all types playing our games!

What if we're running late?

If you are running late, you’ll still be able to start your game, but if there is another booking after yours then your game has to finish when your time slot finishes – we need to start the next game on time.

Can I play if I'm pregnant or have a disability?

The game does not involve a great deal of physical activity. There are seats that you can take a rest on if you get tired – you’re also able to leave the room whenever you want to. If you’re in a wheelchair or have a disability that might restrict your movement, it’s best that you let us know so we can arrange the rooms a little differently for your comfort.

I have claustrophobia - can I still play?

Yes, we think so, but everyone is different. You will be locked in a room, but able to leave the room whenever you want to. We’ll take things very slowly at the start to let you get acclimatised, and we’ll be right there to let you out if you feel uncomfortable. Our rooms aren’t too small, so hopefully you’ll be fine! Give us a call if you are concerned or would like to ask more

What happens if we get stuck on a puzzle?

Our Game Masters are watching you on camera and there to help when you get stuck. The Game Master will ask if you would like a hint, or alternatively you can ask for one at any time. If you receive three or fewer hints and escape, you’re an Escapade Sherlock. If you receive four or more hints and escape, you’re an Escapade Watson! Please note: our cameras are a live feed and we do not record or store your recordings.

Are the rooms different?

We have five different games rooms. The task – escaping the room – is the same in all our rooms, but all rooms have totally different mysteries and puzzles. Teams often choose to return and swop rooms as a rematch.  We have two identical Old school rooms for those teams who are very competitive.

When should we arrive?

You need to arrive 10 minutes before your game time for a briefing.

What do we need to bring and what should we wear?

We supply everything you need for the game, so just bring yourself. If you require reading glasses, however, we do advise you bring them with you. The games don’t require you to do anything to physical so you can wear whatever you like. Some people dress like Sherlock Holmes, but that might be going a bit far!

Can I store my belongings somewhere while I'm playing?

Yes, we’ll provide safe storage for your belongings.

Is Escapade good for families?

Yes! Some of the families we host make great teams—the kids often solve the puzzles before the adults.

Do you do private bookings and functions?

Yes, we have a licensed lounge bar area that can be partitioned for varying group sizes from 4 – 50 people. It’s a great place for Hen’s dos, birthday parties, and corporate events. Just give us a call.

Do you provide catering?

Yes, we have cold and hot drinks and chips and nuts available onsite at all times and can arrange additional catering tailored to your needs. Get in touch to find out more.

Is there public transport?

Conveniently located in the city on the corner of Victoria Street East and Lorne St, Escapade is very accessible via public transport. Visit Auckland Transport’s Journey Planner to plan your journey.

Where do escape games come from?

Escape games used to be online, but some clever people decided to make them real, and live escape games were born. The first real life escape game was created in Japan in 2007. But it’s only been in the last few years that they’re become more mainstream and taken off across Europe, Asia and the USA. We wanted to create a Kiwi escape game with its own New Zealand flavour.


How do I book?

It’s best to book online on our website, but we can also take bookings over the phone or in person.

What if I'm not sure how many people will be in my group or I need to add more people?

Just book and pay online for two people and you can pay for more people when you arrive. Please note, it is a maximum of six people in each room so if you have more than six, it’s best to book an additional game room in advance to avoid disappointment.

What should I do if I made a booking but didn't receive a confirmation mail?

Check your spam folder in your email and if you still can’t find it give us a call: 09 303 3570 or email us now.

What happens if we need to cancel or change the day and time of our booking?

You can use the link at the bottom of your confirmation email to change the day and time of your booking or cancel it up to 24 hours before. Alternatively contact us via phone or email and we’ll do it for you. We will refund your full amount if you cancel at least 24 hours before your booking. No-shows or cancellations made within 24 hours of your booking will be charged at the full amount.

Note: Any changes or cancellations of bookings in December must be made at least 7 days before your booking.
Any changes or cancellations made within 7 days of your booking will be charged the full amount.